Privacy Policy Somnoblue          

This policy illustrates how Somnoblue collects and/or uses personal information, how this information is shared and how one may access, change or delete personal information. For questions about our privacy policy or questions regarding inspection and changes to (or deletion of) your personal data, please contact us via [email protected].

Somnoblue complies with the requirements set by the privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this via this privacy statement;
• we limit our collection of personal data to only the personal data necessary for legitimate purposes;
• we first ask you for permission to process your personal data in cases where your consent is required;
• we take appropriate security measures to protect your personal data and also requirements of parties that process personal data in our order;
• we respect your right to provide your personal data for inspection, correct or delete.

Somnoblue acknowledges and complies with the individuals’ right to privacy regarding personal information. All personal information supplied by you through this website is used exclusively for the objectives described below.

Responsibility for data processing

Any personal information given or collected by connecting to the website will be processed by Somnoblue as data controller. Personal information will be processed by the Somnoblue staff deputed to handle the personal information collected in relation to your use of this Website (including, but not limited to):

• staff authorized to manage the website and supply the related services, e.g. customer services;
• staff in the finance, administration and accounting department;
• staff in the marketing department.

Somnoblue may request its service providers to carry out some processing operations on its behalf and according to the instructions provided by Somnoblue. These providers will process personal information as data processors based on adequate contractual commitments, and they include, by way of illustration:

• suppliers of services to manage the Computer Systems and the Website (e.g. hosting providers, market and analyst service providers, database management and maintenance services);
• suppliers of online payment services;
• suppliers of order entry related services, shipping of products available through this Website.

In carrying out the activities provided by these individuals, Somnoblue gives operating instructions and rules of conduct on processing personal information in compliance with this Privacy Policy.

PROCEDURES FOR COLLECTING INFORMATION

Somnoblue acquires personal information of users through the Websites. There are several procedures with which it is possible to obtain such information, such as for example:

• purchases made on-line, by e-mail;
• browsing information of a user on the Websites;
• participating in competitions, promotions, events available through the Website;
• contacting and/or sending information in relation to any warranty;
• contacting the customer services.

TYPES OF INFORMATION COLLECTED, PURPOSE AND PROCESSING PROCEDURES

Source of personal information

Somnoblue processes different types of information on the user collected from different sources, such as:

• information provided directly by the user;
• information obtained from automatic tracking systems when using the Website and its services.

Type of personal information

Somnoblue may collect and process the following personal information of the user:

Information provided by the user when completing the order (e.g. name and surname; e-mail address; password; gender; country (nation); postal address and phone numbers for deliveries and contacts related mainly to the process of the order) and other information contained in any correspondence or requests sent by the user. We may also ask the user to provide some information if problems with our service on the Website are reported;

Information relating to the use of the Website by the user. For security purposes we process information on payment transactions that will be processed through our provider;

Navigation information. When the user uses the Website, we use some technologies that automatically collect certain items of information relating to the way in which the user uses our products and services, such as the IP address or other unique code of the device (computer, mobile or other devices) employed by the user to browse the Website, identification as registered user or not, technical information that may include the URL from where a user originates, browser information, language. This information helps us to continuously improve the browsing experience and the mechanisms of purchase of our products and services, and to monitor the correct operations of the Website. This information only includes statistical data relating to the actions performed by the user, and is not intended to be associated with the user’s identifying data.

Nature of providing personal information

When the users are requested to provide personal information Somnoblue will inform them what personal information is necessary for the registration and what is optional. Failure to provide some items of information may make it impossible to purchase the products (e.g. credit card or debit card information).

Use of cookies

To improve browsing on the Somnoblue website, we use “cookies”.

A cookie is a small file, generally made up of letters and numbers, which is downloaded onto a computer when the user logs onto specific websites. Cookies permit a website to recognize the user’s computer, to trace its browsing through several pages of a website and to identify those users who return to a website. Cookies do not contain information that personally identifies the user, but the personal information that we record on the user may be linked by us to information retained in the cookies and taken from them. Click here for an overview of our Somnoblue Cookie Policy.

Payment details

If purchases are made using the website, credit card information and other financial information of a user can be processed and used by third parties who process the purchase and payment transactions on our behalf. Somnoblue may also gather additional information, such as postal code, mobile phone number and the log of the user’s transactions.

PURPOSES OF THE PROCESSING

The information we collect, including personal information, are used for the following:

• to manage orders, to supply products and services, to process payments, to transmit orders, products, services;
• for the technical management of the Website and its operational functions (including logistics), including solving any technical problems, statistical analysis, tests and research;
• to prevent or uncover fraudulent activities or misuse that is damaging to our website or threatening the security of the transactions;
• to manage promotions and contests, if any;
• to fulfil the user’s requests (e.g. management of requests for information);
• to manage promotions or contest as available from time to time on the Website;
• to communicate with the users for purposes related to the supply of the service;
• to promote Somnoblue’s products, service and brands, including sending commercial, promotional or information communications and periodic updates (e.g. via e-mail, phone, SMS/MMS, post and through social network) relating to Somnoblue’s products, services, initiatives and events organized by, or in collaboration with, Somnoblue.

TRANSFER AND SHARING INFORMATION

Sharing with other companies and with third parties

Other than the persons and entities, Somnoblue may share some personal information acquired directly and indirectly from users for management of intra-group services (e.g. commercial communications) as well as with third parties (public bodies, suppliers of delivery services, insurance companies) for the purpose of carrying out activities targeted towards supplying the service regulated by this Privacy Policy, including dispatching the products, managing any claim, analyzing data, supplying marketing assistance. Any third parties will be required to process such information in compliance with the applicable regulations.

In addition, a user’s information may be shared with third parties for the following reasons:

• in response to proceedings;
• to permit a merger, acquisition or sale of all or part of our company assets;
• to comply with the requirements of the laws in force, to protect the safety of an individual, to protect the rights and the property of Somnoblue, including the need to have the Terms and Conditions of Use observed, and to hinder deceptions or security or technical problems;
• to inform business partners on the use of the website and on the purchase of products available through it, as grouped statistics or, however, in a format that would not disclose the identity of a user.

The use of data by third party that are not part of Somnoblue, or third party not acting on Somnoblue behalf and under instructions, is not regulated by this Privacy Policy.

Social media plug-ins

This Website uses social media plug-in. When visiting the webpage the browsing data may be transferred directly to the social networks concerned, even without a user’s direct interaction. The user acknowledges and agrees that the operation of social networks’ plug-ins is managed directly by the company that manages the corresponding plug-in. When the users use the plug-ins available through the Website the User’s browser establishes a direct connection with the server of that social network, which sends the contents of the plug-in directly to the user’s browser.

Somnoblue may therefore receive data relating to the user, in accordance with the social network’s terms of use and privacy policy and may add this information to the user’s data already collected through its own services. If the user opts to share information with the social networks, Somnoblue will share the data with them in accordance with the user’s preferences. Any information communicated to the social network will be subject to the privacy policy and the terms and conditions of that social network.

To prevent those social network from collecting the personal information of the user, please check the relevant conditions on the social network website.

Data transfer outside the EU

Somnoblue may transfer the data acquired through this Website to companies of the Somnoblue or third parties located in other countries, even those outside of the European Union, to allow the activities listed in this Privacy Policy to be carried out (e.g. hosting services). If the personal information will be transferred to countries that do not provide the same level of protection, or in any case an adequate level of protection (e.g. the United States of America), of personal information, we ensure that each service provider enters into specific contractual obligations according to the applicable data protection legislations (including the execution of the Standard Contractual Clauses as approved by the European Commission) unless we can rely on any other legal basis for transferring personal information.

SECURITY AND PROTECTION OF INFORMATION

Somnoblue undertakes to protect users’ information. Somnoblue monitors the activity of the Website to avoid non-authorized circulation of credit card numbers or other personal information. Furthermore, a secure system for authorizing credit card payments and identifying fraudulent activities is used. Somnoblue uses a secure system to protect the confidentiality of your personal information.

Somnoblue undertakes to protect the information received from users. All personal information supplied is kept on secure servers and within its internal systems. Somnoblue uses adequate safety measures to protect information from non-authorized access or non-authorized changes, and from the circulation or distribution of data. To prevent non-authorized access, to maintain the accuracy of the data and guarantee the proper use of information, Somnoblue uses adequate physical, electronic and managerial procedures to safeguard and protect the information and data stored in our system.

Information on purchase transactions (e.g. credit card number) is handled securely through selected suppliers that guarantee that they have adopted the most adequate security measures. Although no computer system is completely secure, Somnoblue believes that the measures it has implemented reduce the possibility of security problems to an appropriate level for the type of data involved.

STORAGE AND DELETION OF INFORMATION

Somnoblue accesses, uses, processes, files and stores personal information collected only for the purposes described in this document and in accordance with the consent expressed by the user.

Specifically, Somnoblue keeps personal information consistent with:

• the purposes for which they were collected;
• the consent received from the user;
• local and international regulations.

Personal information is kept and deleted in accordance with Somnoblue security policy for the time necessary to achieve the purposes for which data were collected and further processed, including any retention period required under the applicable legislation (e.g. retention of accounting documentation).

A user may request the deletion of his/her data, if any; in such case, Somnoblue will satisfy the user’s request provided that, and to the extent, Somnoblue is not required under the applicable law to retain such personal information.

CONTACT INFORMATION

Should the user have questions or comments on this Privacy Policy, we may be contacted at the following e-mail address: [email protected]

CHANGES TO THE PRIVACY POLICY

This Privacy Policy may undergo changes; we suggest, therefore, that you check this Privacy Policy regularly.

LINKS TO THIRD PARTY WEBSITES

While browsing, contents may be seen that link to third party websites. Somnoblue cannot access or control the cookies or the other functions used by third party’s websites, and the procedures of those outside sites are not regulated by our Privacy Policy. Consequently, you should contact and/or directly consult those third parties for additional information on their privacy protection procedures.

Somnoblue
Sisalbaan 5-A
2352 AZ Leiderdorp
[email protected]
+3171 - 2032143
VAT-id: NL002191895B05